30 Day Return and Exchange Policy
We have a 30 day satisfaction guaranteed policy. We want you to be satisfied with our products!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at TheGreenTeam@circleterra.com.
Exchanges (if applicable)
If you need to exchange it for the same item, place a new order for the desired product but also return the item you want exchanged to: Diamond Light LLC dba CircleTerra, 11551 Forest Central Dr , Suite 129C, Dallas TX 75243, United States.
Shipping
To return your product, you should mail your product to: Diamond Light LLC dba CircleTerra, 11551 Forest Central Dr , Suite 129C, Dallas TX 75243, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. No shipping charges will be billed for the new exchange order.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Bottom Line, we want you to be satisfied. Contact us immediately if you have any concerns or issues so we can resolve quickly!
Thank you!